Customer Service Charter Achievements

To inform successful applicants on joining promotions organised by Kraftangan Malaysia 14 working days from the closing date of the application

To inform the results of application to join the National Craft Institute 21 working days before the registration date

To inform the results of application to the Craft Production Incubator Scheme in 14 working days from the date of interview

To settle any payment claims 14 working days from the date the completed claim form was received

To inform the application results for Guided Group Trip to The Craft Complex in 14 working days from the date of receiving the complete application; and

To produce the Confirmation of Abiding to the Standards of Batik and Weaving Certificate 14 days from the sample test result date.