Customer Service Charter Achievements

To announce the result of successful applications for participation in promotions organised by the Malaysian Handicraft within 14 working days of the closing date of application – Physical Marketing. To respond to the feedback received from the public within 5 working days; and To provide a complete response to complaints within 14 working days of the date of receipt. - Digital Marketing via Mycraftshoppe (MCS).

To announce the results of applications for entry into the National Craft Institute at least 21 days before the registration date.

To announce the result of applications for the Craft Production Incubator Scheme within 14 working days of the date of interview.

To clear payment claims within 14 working days of the date of receipt of complete documents.

To announce the results of applications for guided group tours to the Craft Complex within 14 days of the date of receiving complete applications.

To issue the Certification of Standard Compliance for Batik and Weaving within 14 working days of the date of result of sample testing.