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Customer Service Charter |
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| 1. | To inform successful applicants on joining promotions organised by Kraftangan Malaysia 14 working days from the closing date of the application |  |
| 2. | To inform the results of application to join the National Craft Institute 21 working days before the registration date | |
| 3. | To inform the results of application to the Craft Production Incubator Scheme in 14 working days from the date of interview | |
| 4. | To settle any payment claims 14 working days from the date the completed claim form was received | |
| 5. | To inform the application results for Guided Group Trip to The Craft Complex in 14 working days from the date of receiving the complete application; and | |
| 6. | To produce the Confirmation of Abiding to the Standards of Batik and Weaving Certificate 14 days from the sample test result date | |
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