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Customer Service Charter


  • To inform successful applicants on joining promotions organised by Kraftangan Malaysia 14 working days from the closing date of the application
  • To inform the results of application to join the National Craft Institute 21 working days before the registration date
  •  To inform the results of application to the Craft Production Incubator Scheme in 14 working days from the date of interview
  • To settle any payment claims 14 working days from the date the completed claim form was received
  • To inform the application results for Guided Group Trip to The Craft Complex in 14 working days from the date of receiving the complete application; and
  • To produce the Confirmation of Abiding to the Standards of Batik and Weaving Certificate 14 days from the sample test result date.




**6th April 2018

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